FAQ

Welcome to Brighty’s FAQ section! Here you’ll find answers to the most common questions about our products, services, and policies. If you need more information, don’t hesitate to contact us.

General Questions

Q: What is Brighty?
A: Brighty is an online store offering a curated selection of quality products designed to improve your daily life and add elegance to your home.

Q: How can I contact Brighty?
A: You can reach us through:

Orders & Payments

Q: How do I place an order?
A: Browse our products, add the desired items to your cart, and follow the checkout process on our website.

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Apple Pay, Discover, Google Pay, Maestro, Diners Club, iDeal, Union Pay, JCB) and other secure payment options.

Q: Can I modify or cancel my order?
A: If your order hasn’t been shipped yet, please contact us immediately at support@brighty.shop to request changes or cancellations.

Shipping

Q: What are your delivery times?
A: Orders are typically delivered within 4 to 9 business days, including 1–2 days for processing and 3–7 days for shipping.

Q: Is shipping free?
A: Yes, we offer free standard shipping on all orders within the United Kingdom.

Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive an email with a tracking number to monitor your delivery in real-time.

Returns & Refunds

Q: What is your return policy?
A: You have 30 days after receiving your order to return items. Products must be new, unused, and in their original packaging. See our Return Policy for more details.

Q: How do I initiate a return?
A: Follow these steps:

  • Contact us at support@brighty.shop with your order number and reason for return.

  • Download and print a free return label via our return portal.

  • Pack the item and return it using the provided instructions.

Q: How long does it take to get a refund?
A: Once we receive and inspect the returned item, the refund is processed within 7 business days.

Q: Do you accept exchanges?
A: Yes, exchanges are accepted based on stock availability. Please contact us to arrange an exchange.

Products & Warranties

Q: Are your products covered by a warranty?
A: Yes, all our products come with a satisfaction guarantee. If a product is defective or doesn’t meet your expectations, contact us for a quick resolution.

Q: Can I get more information about a product before purchasing?
A: Absolutely! If you have specific questions, reach out to us at support@brighty.shop or by phone.

Personal Data & Security

Q: Is my personal information secure?
A: Yes. We use advanced encryption systems to protect your data. See our Privacy Policy for more details.

Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account helps you track your orders and access special offers.

Contact Us

Have questions or need assistance? Our team is here to help you!

Response Time: We aim to get back to you within 12 to 24 hours.

Email : support@brighty.shop

Phone:  +447723384209

Address : 11 Devonia Road, London, N1 8JQ, United Kingdom

Working hours:

Monday - Friday: 09:00 - 18:00

Saturday - Sunday: 09:00 - 14:00