FAQ
FREQUENTLY ASKED QUESTIONS
Welcome to the Brighty FAQ section!
Here you’ll find answers to the most common questions about our products, services, and policies.
Need more help? Contact us anytime — we’re always happy to assist!
GENERAL QUESTIONS
Q: What is Brighty?
A: Brighty is an online store specializing in modern lighting and home décor. We offer a carefully curated selection of lamps and light fixtures designed to bring warmth, comfort, and elegance to every living space.
Q: How can I contact Brighty?
A: You can reach us anytime via:
Email: support@brighty.shop
Address: 19 Wilton Square, London, N1 3DL, United Kingdom
ORDERS AND PAYMENTS
Q: How can I place an order?
A: Simply browse our products, add your chosen items to the cart, and complete checkout by following the payment steps.
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Maestro), as well as Apple Pay, Google Pay, Union Pay, JCB, and Diners Club.
Q: Can I modify or cancel my order?
A: Yes, as long as your order has not yet been shipped. Please contact us quickly at support@brighty.shop for any modifications or cancellations.
SHIPPING
Q: What are your delivery times?
A: Delivery generally takes 4 to 9 business days, including 1–2 days processing and 3–7 days shipping.
Q: Is shipping free?
A: Yes! We offer free standard shipping for all orders within the United Kingdom.
Q: Can I track my order?
A: Absolutely. Once your order has been shipped, you’ll receive an email with your tracking link to monitor delivery status.
RETURNS AND REFUNDS
Q: What is your return policy?
A: You have 30 days from receiving your order to request a return. Items must be unused, in original packaging, and include all accessories.
Q: How do I initiate a return?
A:
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Contact us at support@brighty.shop with your order number.
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Download your return label through our return portal.
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Send the product back according to the provided instructions.
Q: When will I receive my refund?
A: Once your return is received and inspected, your refund will be processed within 7 business days.
Q: Can I request an exchange?
A: Yes, subject to product availability. Please contact us to arrange an exchange.
PRODUCTS AND WARRANTIES
Q: Are your products guaranteed?
A: Yes, all our products include a satisfaction guarantee. If an item is defective or doesn’t meet your expectations, our team will find a quick solution — replacement or refund.
Q: Can I ask questions before purchasing?
A: Of course! You can reach us anytime at support@brighty.shop for product inquiries.
PERSONAL DATA AND SECURITY
Q: Is my information secure?
A: Absolutely. We use SSL encryption and secure payment systems to protect your personal data. For more information, please refer to our Privacy Policy.
Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account allows you to track orders easily and enjoy exclusive offers.
CONTACT US
Have more questions or need help?
The Brighty team is here to assist you!
Address: 19 Wilton Square, London, N1 3DL, United Kingdom
Email: support@brighty.shop
Opening Hours:
Monday to Friday: 09:00 AM – 6:00 PM
Saturday - Sunday: 09:00 AM – 2:00 PM
Average Response Time: 24 to 48 hours
For other ways to contact us, please visit our Contact Us page.
We’re always here for you!